PD STUDIO / LEGAL
Refund Policy
A clear path for download problems, incorrect files and refund requests.
Last updated: September 2026
A digital download
Portrait Backdrop Vault is delivered electronically as downloadable ZIP archives, not as a physical product. Please review what is included and the Terms of Use before purchasing. Digital orders are generally not refundable solely because you change your mind after receiving access, except where applicable law gives you a right to cancel or another remedy.
Your consumer rights
Where the law provides a right of withdrawal, it applies unless a valid exception has been established under the applicable rules for immediate digital delivery. Any such exception depends on required prior express consent and acknowledgment; it is not assumed merely because a download was offered. Nothing here limits statutory rights for content that is faulty, not as described, or not supplied.
If something is wrong
If your order link does not arrive, a ZIP cannot be downloaded or extracted, files are missing or the wrong product was delivered, email us. We will investigate and help restore access or provide the appropriate remedy, including a refund where required by law. The support page has steps you can try first.
How to request a refund or withdrawal
Send your request to support@prodotti-digitali.net. Include your order number or checkout email, what happened and, if relevant, a screenshot of the error. If you are exercising a statutory withdrawal right, tell us clearly that you wish to withdraw. We will review your request under the law that applies to your purchase and respond with next steps. Do not send payment card details.
Need a hand?
Email support@prodotti-digitali.net or visit support.