Support

Download your files

After purchase, check the email address used at checkout for your download details. The complete Vault is organized into 15 ZIP files: one START HERE archive with the guides, catalog and licence, plus fourteen collection archives. Download the archives you need, then extract each ZIP before opening the JPGs. You may need enough free storage for the downloads and extracted files.

Requested the free starter pack? Use the download link shown after submitting the form or the link emailed to you. You do not need to opt in to marketing to receive it.

Start with your portrait

Open the included guide and visual catalog to find a backdrop that fits the light and perspective of your photo. In an image editor that supports layers, separate your subject from the original background, place the JPG backdrop behind it and adjust scale, shadows and color for a natural result. The free browser editor Photopea is one option; an editor is not included with the Vault.

Quick checks

• If a download link is missing, check your spam folder and verify the email address used for your order or free-pack request.
• If a ZIP will not open, check that the file finished downloading and that your device has enough space; then try extracting it again.
• If a backdrop looks small or blurry, use the original full-resolution JPG rather than a preview image from this website.
• If you received the wrong files, keep your order email and contact us.

Contact PD Studio

Email support@prodotti-digitali.net with your checkout or free-pack email, your order number if applicable, the name of the file or collection, the device and editor you use, and a brief description of the problem. Please do not send payment card details.

Access Merge and claim credits

Open Backdrops Merge and sign in with your email code. Use your checkout email to claim top-ups and the Vault bonus. Your balance is checked when you return from checkout; you can also select “Check your purchases”. Keep the order number if you need help.

Download results from your history within 7 days. If the service is temporarily busy, try again later. For an outcome awaiting review, contact support with the project ID: do not create copies of the same submission. Do not email client photos unless this has been agreed with support.